I have decided to write this article after spending weeks troubleshooting Exchange 2003 on Small Business Servers with various active sync issues.There are many issues and many solutions, I will try to describe the majority of problems which I have come across and troubleshooting steps. 1: Check your Exchange services are started ( default services settings)
Microsoft Exchange Information Store | MSExchangeIS | Auto |
Microsoft Exchange Management | MSExchangeMGMT | Auto |
Microsoft Exchange Routing Engine | RESvc | Auto |
Microsoft Exchange System Attendant | MSExchangeSA | Auto |
Microsoft Exchange Event | MSExchangeES | Manual |
Microsoft Software Shadow Copy Provider | swprv | Manual |
Microsoft Exchange IMAP4 | IMAP4Svc | Disabled |
Microsoft Exchange MTA Stacks | MSExchangeMTA | Disabled |
Microsoft Exchange POP3 | POP3Svc | Disabled |
Microsoft Exchange Site Replication Service | MSExchangeSRS | Disabled |
2: Service pack 2 for Exchange 2003 Not a part of standard update to download follow this link: http://goo.gl/of9DE. To check if you have service pack installed, go to Exchange System Manager, right-click your server and go to properties. This is required by iOS 3: Check that your firewall allows traffic on port 443 4: Check the Exchange network connection is at the top of the list in advance network settings 5: Check directory security in IIS Exchange Virtual Directory
Microsoft-Server-Activesync Virtual Directory
Exchange-oma Virtual Directory
Public Virtual Directory
6: ASP.Net version should be set to 1.1 for all the above directories 7: HTTP keep-alives needs to be enabled Under Default Website Properties on the Web Site tab check if the http keep-alives is enabled 8: Advanced Website Identification Make sure this is set to All Unassigned with port 80 on the Web Site tab 9: Uninstall IPV6 Make sure IPV6 is not installed, if installed uninstall 10: SSL certificate Make sure the name on the certificate matches fully qaulified domain name for the ActiveSync, check on the Directory Security tab, View Certificate 11: import ssl certificate For the iPhone and windows mobile you will have to import the certificate to the phone, easiest option is to publish the cert on the web, then navigate to it with your mobile browser and install the certificate Godaddy Certificate Instructions To Install Your SSL in Microsoft IIS 6
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